At our independent store, we prioritise your security and peace of mind when it comes to payments. Please find below all the information you need to know about our payment policies and practices.

At our company, we prioritise the security of your transactions. Our advanced payment processing system utilises the latest encryption technology to safeguard your financial information. Rest assured that your data is handled with the utmost security, whether you choose to pay by credit card or PayPal.

We are committed to ensuring your satisfaction with every purchase. In the event of a refund being necessary, the original amount paid will be credited back to your account, minus any shipping fees or discounts on personalised items, unless there was an error with your shipment. Once your return has been processed, you will receive a confirmation email. Please note that it may take 7-10 business days for the funds to appear in your account, and an additional billing cycle to reflect on your statement.

Should you have any questions or concerns regarding payments, our dedicated customer service team is here to help. Please contact us at service@filixtrade.com and we will address your queries promptly.

Thank you for choosing our store. We are committed to providing you with a secure and seamless shopping experience.