Filix Trade is committed to protecting the security and privacy of your personal information. We are aware of the trust you place in us, and we take that responsibility seriously. Consequently, we conduct our business in compliance with all applicable laws concerning data security and privacy. The Privacy Policy (“Policy”) outlined below details the information we collect from visitors, users and customers, and how we use it to enhance your experience.

This Policy applies to our products and our website filixtrade.com collectively, the “Filix Trade Service”. We kindly ask you to read it carefully. Please note that this Policy may be subject to change at any time without prior notice to visitors, users or customers, so please check this Policy periodically for any changes. By using the FILIX TRADE SERVICE, you signify your approval and agreement to the practices described in our policy.

Should you have any queries concerning this Privacy Policy, please do not hesitate to contact us: Telephone: ……………..Email: info@filixtrade.com

1. What is the purpose of collecting personal information?
2. Which personal information does the Filix Trade Service gather?
3. Is it shared with third parties?
4. How secure is the information?
5. What about links to other websites?
6. What choices do I have?
7. How does the Filix Trade Service handle Do Not Track signals?
8. What is the position regarding the California Privacy Rights?
9. What is the position on COPPA?
10. What about the CAN-SPAM Act?
11. Applicable Law
12. Intellectual Property Rights
13. Product Descriptions
14. How to Contact Us
15. Changes to this Policy
16. Disclaimer of Warranties and Limitation of Liability

The information you provide to us will be used to respond to your inquiries, notify you of promotions and announcements, or to supply you with requested information on products and service.

• We use your collected information to improve our content, product offerings and service specifically for you.
• We use your collected information to service your account with us, including but not limited to investigating problems, resolving disputes and enforcing agreements with us. We do not sell your information to third parties.

The information we learn from customers helps us to personalise and continually improve your experience of the Filix Trade Service. The following types of information are gathered:

• • Information you provide:
    We receive and store any information you enter while using the Filix Trade Service so as to provide you with a better experience and to improve the quality of our service. For example, we store information when you (a) provide information in your account (and you might have more than one if you have used more than one e-mail address when registering with us) or your profile; (b) enter and track your weight; (d) communicate with us by phone, e-mail, or otherwise; (e) complete a questionnaire or a contest entry form; (f) participate in Discussion Boards or other community features; (g) provide and write reviews.
  • As a result of these actions, you may provide us with information such as your name, address, and phone number; credit card information; people to whom purchases have been shipped, including addresses and phone numbers; people (with addresses and phone numbers); email addresses; content of reviews and emails sent to us; personal description and photo in your profile, and so on. For certain services, we may give you the opportunity to opt out of combining this information. If you have previously submitted this information and wish to remove it, please contact us at info@filixtrade.com and we will use reasonable efforts to remove your information from our files.
  • Automatic information:
    We receive and store certain types of non-personally identifiable information whenever you interact with us. For example, like many other websites, we use “cookies” and may record the type of computer operating system you use or the type of Internet browser you use.Other examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as Top Sellers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; products you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes.During some visits we may use software tools such as JavaScript to measure and collect session information, including (a) page response times, (b) download errors, (c) length of visits to particular pages, (d) page interaction information (such as scrolling, clicks, and mouse-overs), (e) methods used to navigate away from the page.We do not sell your non-personal information to third parties. We may share this non-personal information with our business partners.
  • Information from other sources:
    We may receive information about you from other sources and add it to our account information. For instance, to enhance the relevance and appeal of our emails, we occasionally receive a confirmation when our emails are opened, provided your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not wish to receive emails from us, please contact us at info@filixtrade.com.Other examples of information we receive from third parties includes (a) updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more efficiently; (b) account information, purchase or redemption information, and page view information from some merchants with which we operate co-branded businesses or for which we provide technical, fulfilment, advertising, or other services. (c) search term and result information from web searches conducted through the web search features offered by our subsidiaries; (d) search results and links, such as paid listings; (e) credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

We consider information about our customers to be a vital part of our business operations. We can therefore confirm that we will never sell your information to third parties. We may share personal information with other companies or individuals outside of Filix Trade only in the following limited circumstances:

• • We hereby confirm that you have consented to the aforementioned terms. Please note that we require opt-in consent for the sharing of any sensitive personal information.
  • We share personal information with our affiliated companies or other trusted third parties for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against harm to the rights, property or safety of Filix Trade, its users or the public as required or permitted by law.
  • We engage the services of other companies and individuals to perform a variety of functions on our behalf, including order fulfilment, package delivery, postal mail and email transmission, the removal of repetitive information from customer lists, data analysis, marketing assistance, search result and link provision (including paid links), credit card payment processing, and customer service provision. These third parties have access to personal information needed to perform their functions, but may not use it for any other purpose.
  • We release account and other personal information when we believe that release is appropriate to comply with the law, or to protect the rights, property, or safety of Filix Trade, our users, or others. This includes the exchange of information with other companies and organisations for the purposes of fraud protection and credit risk reduction. It is important to note that we do not sell, rent, share or disclose personal identifiable information from customers for commercial purposes in violation of commitments set forth in this Policy.
  • If Filix Trade becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy.

We store your information on our servers and consider data to be an asset that must be protected. We use professional tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These measures include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data.

However, as you are no doubt aware, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. While we strive to protect your privacy, we cannot guarantee that your personal information or private communications will always remain private.

In order to process an order, it is necessary to reveal only the last four digits of a customer’s credit card number. Naturally, we transmit the complete credit card number to the relevant credit card company during the order processing stage.

Contractors and agents who require information in order to process it on our behalf are subject to restrictions on their access to personal information. These individuals are bound by confidentiality obligations and may face disciplinary action, including termination and criminal prosecution, if they fail to meet these obligations.

It is imperative that you take measures to safeguard your password and computer from unauthorised access. Please ensure that you sign out when you have finished using a shared computer.

In order to access your Filix Trade account and its associated information, you will generally be prompted to log in. This process is designed to ensure the security of your account and to allow you to make any changes you may require. If you encounter difficulties logging in, please check the following points:

• • Incorrect email address: Make sure your email address is in the following format: username@domain.com(or .net, .org, etc.). If you have more than one email address, be sure that you’re using the correct email address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the email, make sure it’s the correct email address listed.
  • Incorrect password: If you are sure you are using the correct email address, try to reset your password.

If you are using a public computer, please remember to log off or sign out before you leave. You can click the “Log Out” link at any time to exit your Filix Trade account to protect the security of your information. After you sign out, your name will be removed from the home page, and your ordering settings will be inaccessible to anyone using the same computer after you. We recommend that you sign out only when you feel that you must. If we are unable to identify you, it will be difficult for us to identify items that might be of interest to you. To regain access to your Shopping Cart, place orders, or view your recommendations, you will need to sign in again.

As our site includes third-party advertising and links to other websites, we are committed to ensuring that no personally identifiable customer information is disclosed to these advertisers or third parties.

Third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to deliver advertisements to your browser via the Filix Trade Service. In doing so, they automatically receive your IP address. These third parties may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel GIFs), and other technologies to measure the effectiveness of their advertisements and to personalise advertising content. Please note that we do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Policy. For more information about their privacy practices, please contact them directly.

You have the option to manage the information stored in your Filix Trade account, or to choose not to provide certain information, even if it is required for making a purchase or utilising Filix Trade functions.

You may also add or update certain information on pages. If you do not wish to receive email correspondence from us, please contact us at info@filixtrade.com at any time. (Please note that if you do not wish to receive legal notices from us, such as changes to the Privacy Policy, these will still govern your use of Filix Trade, and it is your responsibility to review them for changes.)

The Help section of the toolbar on most browsers will provide instructions on how to prevent your browser from accepting new cookies, how to receive notifications when a new cookie is received, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. However, as cookies facilitate the use of key features of the Fix Trade Service, we advise that you keep them enabled. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, etc.

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

(For California residents) As section 1798.83 of the California Civil Code required, businesses have to disclose policies relating to the sharing of certain categories of your Personal Information with third parties. If you reside in California and have provided your personal information to Filix Trade, you may request information about our disclosures of personal information to third parties for direct marketing purposes. Such kind of requests can be submitted by email at info@filixtrade.com.

After receiving such a request, we will provide the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of those third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the address specified in this section.

We may utilize your personal information outside of necessary limits in the following circumstances:

• • If we have gotten your written approval;
  • To avoid urgent danger to your life, body or personal property;
  • To avoid great harm on others’ rights and benefits;
  • To promote public benefits without harming yours.

We may also disclose your personal information in response to the requests from government or for the purpose of public safety, and we are exempt from responsibility for the aforementioned disclosures.

With regard to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) places the responsibility with the parents. The Federal Trade Commission (FTC), the United States’ consumer protection agency, enforces the COPPA Rule. This Rule specifies the actions that operators of websites and online services must take to protect the privacy and safety of children online.

We do not specifically market to children under the age of 13 years old.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

                We collect your email address in order to:

• • Send information, respond to inquiries, and/or other requests or questions
  • Process orders and to send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

                To be in accordance with CANSPAM, we agree to the following:

• • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will remove you from ALL correspondence promptly.

The use of the Filix Trade Service constitutes your agreement that the laws of the State of Wyoming, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Filix Trade.

The Filix Trade Service and all the content available on the Filix Trade Service are the property of Filix Trade and are protected by copyright, trademark, and other intellectual property laws. Users of the Filix Trade Service are strictly prohibited from using the service or materials or services available on the Filix Trade Service in a manner that constitutes an infringement of our rights or that has not been authorised by us or is otherwise contrary to any applicable laws.

By submitting or posting content, you are granting Filix Trade, and any authorised third parties, a royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, fully sub-licensable, worldwide licence to use, display, copy, modify, transmit, sell, exploit, create derivative works from, incorporate into other works, distribute, and/or digitally perform or publicly perform or display such content, in whole or in part, in any manner or medium, now known or hereafter developed, for any purpose. This licence is non-exclusive, except that you agree that Filix Trade shall have the exclusive right to practice this licence to the extent of combining your content with the content of other users for the purposes of constructing or populating a database for the benefit of any party which may be authorised by Filix Trade.

In connection with the exercise of such rights, you hereby grant Filix Trade, and any third parties authorised by Filix Trade, the right to identify you as the author of any of your postings or submissions by name, e-mail address or screen name, as we deem appropriate. Please note that Filix Trade is under no obligation to give credit or pay any consideration for your posted content.

Here at Filix Trade, we are committed to accuracy. However, we do not guarantee that product descriptions or other content on this site is accurate, complete, reliable, current, or error-free. In the event that a product offered by Filix Trade does not fully meet its description, the sole remedy available to you is to return it in unused condition.

Should you have any questions, concerns, or comments regarding this privacy policy, please refer to the “Contact Us” page. We are always open to suggestions and welcome feedback.

Please check this Privacy Policy periodically for any changes. We may periodically send you email reminders of our notices and terms unless you have instructed us not to do so, but you should check this page frequently to see any recent changes. Unless otherwise stated, our current Privacy Policy applies to all information we hold about you and your account. However, we stand by our promises and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of the affected customers.

All information, content, materials, products (including software) and services included on or otherwise made available to you through the Filix Trade Service are provided by Filix Trade on an “as is” and “as available” basis, unless otherwise specified in writing. Filix Trade makes no representations or warranties of any kind, express or implied, as to the operation of the Filix Trade Service or the information, content, materials, products (including software) or services included on or otherwise made available to you through the Filix Trade Service, unless otherwise specified in writing. You expressly agree that your use of the Filix Trade Service is at your sole risk.

To the fullest extent permissible by applicable law, Filix Trade disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Filix Trade does not warrant that the Filix Trade Service, the information, content, materials, products (including software) or services contained on or otherwise made available to you through the Filix Trade Service, its servers or e-mails sent by Filix Trade are free of viruses or other harmful components. Filix Trade will not be liable for any damages of any kind arising from the use of this site or any information, content, materials, products (including software) or services included on or otherwise made available to you through the Filix Trade Service, including but not limited to direct, indirect, incidental, punitive and consequential damages, unless otherwise specified in writing.

Some jurisdictions do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you may have additional rights.

Filix Trade LLC reserves the right to interpret and amend this Privacy Policy.Effective 9-16-2014

Last updated 03-22-2025